Jira Service Management

{"xsrfToken":"1ea0b96e9c4b964fa58037e1a0ef605294dbdede_lout","branding":{"id":"3","key":"iotnsd","name":"IOTN Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bd1526","headerLinkHoverBGColor":"#bd1526","headerBadgeColor":"#bd1526"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b14d594b-845d-4a5c-8ea7-1c7b7ac4cd29/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDBmZGNhNC0zZmM4LTQwZTAtYjUxOC00OGU4NDc4Zjc5NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxNGQ1OTRiLTg0NWQtNGE1Yy04ZWE3LTFjN2I3YWM0Y2QyOSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE2NjQsIm5iZiI6MTczMjE3MTA2NH0.5aIuFYe60vnaAEjj_XAe0artLDFheYfsSA8DDxzJ8fc&client=9d0fdca4-3fc8-40e0-b518-48e8478f7955&mode=fit","logoId":"b14d594b-845d-4a5c-8ea7-1c7b7ac4cd29","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IOTN Help Center","sharedPortalName":"IOTN Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the IOTN Help Center","sharedPortalName":"IOTN Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#22292d","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"iotnsd","projectId":10005,"serviceDeskId":3,"name":"IOTN Support Desk","description":"You can submit a ticket requesting help using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"19","name":"Communications Request","descriptionHtml":"","callToAction":"Communications Request","introHtml":"IOTN related press releases, social media posts, etc.","icon":10480,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[4],"key":""},{"id":"14","name":"Data Analytics/Software","descriptionHtml":"","callToAction":"Data Analytics/Software","introHtml":"Request analytical support or assistance with software packages","icon":10510,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[4],"key":""},{"id":"15","name":"Data Sharing","descriptionHtml":"","callToAction":"Data Sharing","introHtml":"Assistance with Data Sharing","icon":10477,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[4],"key":""},{"id":"13","name":"Meeting Logistics","descriptionHtml":"","callToAction":"Meeting Logistics","introHtml":"Assistance with coordinating or attending IOTN-related meetings","icon":10546,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[4],"key":""},{"id":"18","name":"NIH Related Requests","descriptionHtml":"","callToAction":"NIH Related Requests","introHtml":"Questions and requests related to NIH matters","icon":10491,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4],"key":""},{"id":"20","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"All other requests and issues","icon":10517,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[4],"key":""},{"id":"12","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"Website update requests, downtime issues, account access problems, IOTN LockBox help and other general technical needs","icon":10520,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"17","name":"White Paper Task Force","descriptionHtml":"","callToAction":"White Paper Task Force","introHtml":"Matters related to the IOTN White Paper Task Force","icon":10482,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[4],"key":""},{"id":"16","name":"Working Groups","descriptionHtml":"","callToAction":"Working Groups","introHtml":"Questions and matters related to IOTN Working Groups, including membership","icon":10516,"iconUrl":"https://iotn-moonshot.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[12,13,14,15,16,17,18,19,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IOTNSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDBmZGNhNC0zZmM4LTQwZTAtYjUxOC00OGU4NDc4Zjc5NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyNjQsIm5iZiI6MTczMjE3MTA2NH0.CkU1YeIYhgAJEBhOiwTZ8I7Qcwq46uwP9rgkWdzh4gg","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"9d0fdca4-3fc8-40e0-b518-48e8478f7955","tokenDurationInMins":20}},"sharedPortal":{"name":"IOTN Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=iotn-moonshot","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1ea0b96e9c4b964fa58037e1a0ef605294dbdede_lout","baseUrl":"https://iotn-moonshot.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://iotn-moonshot.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9d0fdca4-3fc8-40e0-b518-48e8478f7955","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2192050bb88f486293ab94ba5dff7606","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}